Customizing SNF

What are my options for customizing my rulebase?

A registered rulebase can be customized in almost any way. This includes white listing, black listing, rule strength tuning, etc. If you have any customizations you want done to your rulebase please contact us at support@armresearch.com.

Most customization happens automatically as part of our ongoing development or other quality control processes.

The first way we would customize your rulebase is if you were to submit a false positive report. We would be able to remove or adjust for any rules that cause you false positives.

We can also add any rules that you request directly.

When you submit log files, those rules that are capturing spam on your system will gain higher strength values and will remain active in the rulebase. This is particularly important if you submit spam to us.

You can submit spam that gets through to our spam@ address or preferably by setting up pop3 boxes for our bots to collect. While these submissions will not be applied specifically to your rulebase as a general rule, we will code rules for those messages to ensure that they will be filtered - that is, unless we cannot safely add those rules to the core rulebase.

If you have a chronic spam that continues to get through even though you submit your spam to spam@armresearch.com, then you can contact us about it on our support@armresearch.com address and we will work with you to create a custom rule for your system, or to debug the reasons why there are no rules in the core rulebase.

Another way to customize your rulebase is to adjust the rule strength (how sensitive your rulebase is). If you would like this done, please send a note to the support@ address.

At any time you can request the addition of any rules you specify for your rulebase.